Privacy Policy

MemorysteelUA (“MemorysteelUA,” “we,” or “us”) has created this Privacy Policy to describe our practices with respect to personal data we collect through our US websites and mobile applications, including but not limited to (collectively the “Site”) as well as any other websites, services or communications that link to this Privacy Policy. This Privacy Policy also describes how we may collect, use, and share information of job applicants who use our Site, and of business contacts at venues, artists, promoters, or other rights holders that work with us. By using the Site, you are accepting the practices set forth in this Privacy Policy.

  1. Personal Data We Collect

We may collect personal data from you 

* Personal data you provide: You may provide personal data to us when you interact with us, such as via registration forms, order forms and other forms on our Site; or if you are a venue, promoter, or rights holder that works with us to sell tickets to an event. The personal data you provide to us will depend on how you interact with us. In general, you may provide personal data to us in the following situations:

  • Purchases: When you purchase products on our site, MemorysteelUA may receive your name and contact information;  transaction and purchase history;  information about the company (if available);  information about hosting events or seats you request or purchase (such as seating restrictions or availability);  and any other information you provide during your purchase.  In connection with transactions, our Site allows you to provide payment information to our payment processors in order to pay for your purchase.  We do not store payment information.  Our site also allows you to save your payment card for future transactions, but even then, your full payment information remains with our payment processor.
  • Account creation: When you create an account with us, MemorysteelUA may receive your name and contact information;  login credentials;  preferences and options you provide through your account.  You can access and change the data stored in your user account at any time by logging into your account.
  • Email signup: MemorysteelUA collects your email address when you sign up for email or other marketing communications (such as our newsletter, etc.). You can opt-out of our newsletter, marketing, or other non-transactional emails at any time by clicking the “Unsubscribe” link in any such email, or by changing your preferences in your MemorysteelUA Account. Please note that we may continue to send you transactional emails even after you opt-out.

* Personal data collected automatically: When you use our Site, certain data about your device and web browser are automatically collected in connection with providing the website to you. This includes data such as your IP address, device type, and operating system. If you consent to our mobile app collecting your location, your location may also be collected while you use the app (and you can turn location collection off at any time in your device settings).

* Personal data collected by cookies: Our Site, as well as emails we send you, use cookies and similar technologies such as pixels. Cookies may collect information about your device and your browser, such as IP address, device type, operating system, and other identifiers associated with your device. They may also collect information about how you use or interact with our website or emails, such as the pages you visit and features you use. For more information on the cookies we use, see the section titled “Cookies and Interest Based Advertising” below.

* * Communications with us: If you communicate with us – such as by email or using our Help Center– we may collect your name, email address, and any further information you provide in communications with us. This may include call recordings if you call our customer service centers; you will be notified at the beginning of a call if it is recorded. Similarly, if you interact with us on social media (such as Facebook, Twitter, Instagram, Tik-Tok), we may obtain your username and any information you provide in communications to us.

  1. Data Use

MemorysteelUA uses personal data we collect for the following purposes:

  • Operating our business and providing our products and services, including providing our Site and its services to you and others; registering your account; processing your orders for tickets and other products; providing you with customer support; and communicating with you regarding transactions, events, or your use of the Site.
  • Customizing your experience, such as displaying content we believe may be of interest to you or that is based on your preferences.
  • Marketing purposes, including online and digital advertising, email marketing, or otherwise sending you information about events, promotions, offers, or new products or features we believe may be of interest to you. We may use data for marketing of our own products or services, or for third-party offers as well. You can opt-out of any marketing emails we sent you at any time by clicking the “Unsubscribe”
  • Protecting the safety and integrity of our Site and services, including troubleshooting issues and detecting and preventing errors, fraudulent activity, or other potentially wrongful, harmful, or illegal activity.
  • Enforcing this Privacy Policy, our Terms of Use (including our Purchase Policy), or any other agreement(s) we may have with you.
  • Protecting the health, safety, welfare, rights, or interests of you, us, any third party, or the general public.
  • Claims and compliance-related purposes, such as complying with, making claims relating to, or enforcing legal rights or obligations, legal process, our policies, government requests, or prudent security or business practices.

We may also use personal data for any other purposes that we have notified to you or for which we have obtained your consent, or as otherwise permitted by law.

  1. Data Sharing

We may share personal data with third parties for any purpose described in Section 2 above (“Data Use”). The categories of third parties who receive personal data are generally as follows:

* MemorysteelUA affiliates: We may share personal data with other companies in the MemorysteelUA family.

* Service providers and business partners: We share personal data with service providers and business partners who provide services to us or otherwise help us operate our business, such as by hosting our website, managing our newsletter, processing payments, and preventing payment fraud.

* Compliance and claims: We may share personal data in connection with complying with, making or defending claims relating to, or enforcing: legal rights or obligations, legal process, government requests, or prudent security or business practices. This may include disclosures to law enforcement offices, government health authorities, third-party rights owners, or others, as well as sharing related to protecting the rights, property, interests, or personal safety of our clients, users, or the general public.

* Transaction-related sharing: We may share or transfer personal data with another business in connection with a merger, acquisition, sale, or reorganization of our business or our assets.

* As authorized by you: We may share personal data with any person or entity you authorize us to share it with.

  1. Security

This Site has security measures in place to protect personal data. However, please note that due to the inherently open nature of the Internet, we cannot guarantee that information sent between you and us, or your attempt to access or use our Site or its services, can be absolutely secure. It is your responsibility to keep your account credentials (such as your password) secure.

  1. Retention

MemorysteelUA generally retains personal data for as long as is necessary to perform the purposes for which it was collected, as outlined in this Privacy Policy, unless applicable law permits or requires a longer period.

  1. Other Websites

This Site may contain links to other websites, details of which are provided for information only. MemorysteelUA has no responsibility for such sites and nor does it have responsibility for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties. You should ensure to read those websites’ privacy policies independently.

  1. Cookies and Interest-Based Advertising

Through some of the cookies and similar technologies used on our Site, we may partner with third-party advertising providers to provide you with ads on other websites. These third parties may collect information about your online activities over time on our website and others. Our site also uses Google Analytics to analyze user activity; you can opt out of Google Analytics by visiting

Further, our Site offers users a cookie preference manager with which users can deactive cookies that are not essential to the Site or its functionalities. Click here to manage cookies for our Site.

Further, our Site offers users a cookie preference manager with which users can deactive cookies that are not essential to the Site or its functionalities. Click here to manage cookies for our Site.

  1. Do Not Track Signals

As of the Effective Date listed below, there is no commonly accepted response to Do Not Track signals initiated by browsers. Therefore, our Online Services are not designed to respond to such signals.

  1. Contact Us

If you have any questions about this Privacy Policy or otherwise, please contact us at [email protected]

You can also write to us at: Yshinskogo 40, Kyiv, Ukraine, 03151

Effective date: March 28, 2023

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